We would like to make it as simple as possible for you to make a return.
if your item(s) are not suitable we are happy to offer you a 12 month store credit.
For all exchanges once we RECEIVE your item back in WAREHOUSE you will RECEIVE your store credit to purchase your wanted item.
Please be advised that our eBoutique does not offer returns or credits on any sale/discounted items.
We kindly ask that you consider your items carefully before making a purchase.
Please read the important information below on how to exchange your item.
// The goods must be in original condition.
// The item(s) must be unworn, unwashed and have the original tags still attached
// Please print and send the original receipt with your order.
// All returns must be made within 14 days of order date.
All custom fees, duties and taxes are the RESPONSIBILITY of the customer.
your exchange & return process below >>
please fill in the below form.
YOUR CREDIT WILL BE ISSUED VIA EMAIL ONCE THE ITEM(S) HAVE BEEN ACCEPTED BY WAREHOUSE WITHIN A 48HR PERIOD.
Returns will not be ACCEPTED by WAREHOUSE if the below is not fulfilled.
We endeavour to have high quality product sent to all our customers. If for an unlikely reason you have received a faulty piece(s). Please follow all the BELOW INSTRUCTIONS, plus include your postage receipt in the return so that can also be refunded.
WHAT CLASSIFIES AS A FAULTY ITEM
ITEM(S) that have been wrongly described.
Goods that are different to the goods that you ordered.
Have defects that were not obvious or we did not bring to your attention.
terms & CONDITIONS
Please read the Terms and Conditions carefully.
DELIVERY WITHIN AUSTRALIA
REGULAR POST - COMPLIMENTARY REGULAR POSTAGE SERVICE WITHIN AUSTRALIA. (2-5 working days)
EXPRESS POST - $10.00 NATIONALLY (1-3 working days)
INTERNATIONAL SHIPPING - COMPLIMENTARY REGULAR SHIPPING WORLDWIDE (4-7 working days)
INTERNATIONAL EXPRESS - $25.00 (2-4 working days)
WE ENDEAVOUR TO HAVE ALL AUSTRALIAN DELIVERIES ARRIVE WITHIN 1-5 WORKING DAYS. WE HAVE A 24-48HR PROCESSING/FULFILMENT TIME ON ALL ONLINE ORDERS. WE WILL KEEP YOU UPDATED EVERY STEP DURING YOUR ORDER FULFILMENT. YOU WILL BE NOTIFIED WHEN YOU PLACE YOUR ORDER, WHEN YOUR ORDER IS ON ITS WAY.IN ALL CASES, IF A POPULAR ITEM HAS SOLD OUT WE WILL CONTACT YOU BY PHONE OR EMAIL AND REFUND YOU. THIS WILL BE DONE WITHIN 1-3 WORKING DAYS.
PLEASE NOTE, IF A REFUND IS REQUIRED, ONCE REQUESTED THROUGH PAYMENT GATEWAY SECUREPAY MONIES CAN TAKE UP TO 10 DAYS TO APPEAR BACK IN YOUR ACCOUNT.
IN AUSTRALIA WE USE AUSTRALIA REGULAR & EXPRESS POST. THIS PROVIDES AN ABILITY TO TRACK YOUR ORDER THROUGH THE COURIER WEBSITE.
ONCE YOUR PARCEL HAS BEEN DISPATCHED A UNIQUE TRACKING CODE WILL BE SENT TO YOUR NOMINATED EMAIL ADDRESS.
YOU CAN TRACK YOUR PARCEL AT: HTTP://WWW.AUSPOST.COM/TRACK
PLEASE NOTE, THE TRACKING NUMBER CAN TAKE UP TO 24 HOURS TO BE REGISTERED WITHIN ITS SYSTEM.
IF YOU HAVE QUERIES ABOUT YOUR DELIVERY, PLEASE CALL AUSTRALIA POST OR FAST WAY COURIERS.
SOME DELIVERIES NEED TO BE SIGNED FOR SO PLEASE ENSURE SOMEONE IS AVAILABLE TO COLLECT THE PACKAGE AT YOUR NOMINATED ADDRESS. AUSTRALIA POST WILL DELIVER BETWEEN 9.00 AM AND 5.00 PM MONDAY TO FRIDAY.
IF THERE IS NO ONE TO SIGN FOR THE PARCEL, AUSTRALIA POST WILL LEAVE A NOTE AND YOU WILL NEED TO COLLECT YOUR PARCEL FROM THE NOMINATED OUTLET IN YOUR STATE.
DELIVERY TO ALL COUNTRIES OUTSIDE OF AUSTRALIA IS A FREE SERVICE.
DELIVERY TIMES VARY BETWEEN COUNTRIES. NORMALLY DELIVERY CAN TAKE FROM 3-7 DAYS EXPRESS TO 10-13 WORKING DAYS REGULAR.
ALL ORDERS ARE IN AUSTRALIAN DOLLARS (AUD).
INTERNATIONAL ORDERS MAY TAKE UP TO 10-12 DAYS TO BE DELIVERED DEPENDING ON YOUR COUNTRIES CUSTOM PROCESS.
66 THE LABEL USES DHL or EMS INTERNATIONAL PRIORITY SERVICE FOR INTERNATIONAL EXPRESS DELIVERIES.
WE REQUIRE A SIGNATURE ON RECEIPT OF YOUR ORDER. IF THERE IS NO ONE AT THE DELIVERY ADDRESS A CALLING CARD WILL BE LEFT AND THE ORDER WILL BE RETURNED TO THE DEPOT. THIS CARD WILL HAVE OPTIONS FOR YOU TO ARRANGE AN ALTERNATIVE DELIVERY TIME. FEDEX WILL ATTEMPT DELIVERY TO THE SAME ADDRESS ON 3 CONSECUTIVE BUSINESS DAYS.
ON INTERNATIONAL DELIVERIES WE CANNOT DELIVER TO POST OFFICE BOXES AND WE DON’T OFFER C.O.D ON ANY ORDERS.
ALL INTERNATIONAL ORDERS ARE EXEMPT FROM AUSTRALIAN GST (10%); HOWEVER THEY MAY INCUR TAXES AND DUTIES APPLIED BY CUSTOMS IN THE COUNTRY WHERE THE ORDER IS DELIVERED.
ANY DUTY AND TAXES INCURRED IN THE COUNTRY OF DESTINATION ARE THE RESPONSIBILITY OF THE CUSTOMER.